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Troubleshoot why your employee has not accrued Public Holidays

This article will help you troubleshoot options as to why an employee didn't accrue a Public Holiday.

If you need help understanding how different contract types accrue, click here

If my employee did not accrue Public Holidays 

  • The accrual has been manually switched off in the Public Holiday config on the Staff Profile

Screenshot 2024-10-23 at 09.19.55

  • The accrual was disabled in the "Contract Changes" section

Screenshot 2024-10-23 at 09.22.48

If my employee did not accrue the correct Public Holidays 

  • Double check the employment standard contract hours within Employment > Contract section against the contracted hours within the Contract Changes section.  
  • If these areas differ, the system will accrue based on the hours within the Contract Changes. 

 

Negative Public Holiday balances