Reporting a Problem in Alkimii

Our new problem-reporting feature is designed to help you quickly and efficiently report any bugs or technical issues you encounter within the system. This tool is dedicated to resolving system malfunctions or unexpected errors, ensuring a smooth user experience.

Please remember: This feature is specifically for reporting issues with system functionality and should not be used for general queries, questions, or requests for assistance unrelated to technical problems. By focusing on reporting system issues here, we can direct your concerns to the right team and work towards a swift resolution.

Navigate to the help icon along the top banner of your screen on the right.

Select "Report a Problem" from the drop-down menu.

A pop-up window will appear, asking you to briefly describe the technical issue you have encountered.

You will also have the option to upload supporting evidence, such as screenshots or screen recordings, to clearly demonstrate the problem in action.

We would strongly encourage you to upload any media you can capture of the problem occuring to help you quickly identify the source. For example, if you receive an error code, please take a screenshot of this and upload it to the pop up.

Once you are satisfied with the entry, click report in the bottom right. This will create a ticket for our support team to look into.

Reporting a Problem in Alkimii - Desktop

Report System Bugs or Issues: Fast and Effective Problem Reporting