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      1. Alkimii Customer Success Centre
      2. FAQ

      Report a Problem in Alkimii - Mobile

      Report System Bugs or Issues: Fast and Effective Problem Reporting

      Our new problem-reporting feature is designed to help you quickly and efficiently report any bugs or technical issues you encounter within the system. This tool is dedicated to resolving system malfunctions or unexpected errors, ensuring a smooth user experience.

      Please remember, this feature is specifically for reporting issues with system functionality and should not be used for general queries, questions, or requests for assistance unrelated to technical problems. By focusing on reporting system issues here, we can direct your concerns to the right team and work towards a swift resolution.

      Please ensure that you have updated the app to the latest version of Alkimii. 


      • Shake your mobile device to access the Report a Problem pop up

      You can disable the "Shake Phone to report a problem" using the toggle at the bottom of this pop up.

      • Select the blue "Report a problem" button to begin the process. 
      • This will direct you to the next step where you will have to opt whether you wish to include information about your device, account and this app relating to the issue which can help us to resolve the issue quicker. Or you can choose to not include and continue.
      • Now the pop up will prompt you to briefly describe the technical problem you have encountered and allows you to upload any screenshots or screen recordings of this problem in action

      We would strongly encourage you to upload any media you can capture of the problem occuring to help you quickly identify the source. For example, if you receive an error, please take a screenshot of this and upload it to the pop up. 

      • Once you are satisfied with the entry, click "Send" in the top right. This will create a ticket for our support team to look into.